Help Center

If your automation devices are not working:

1. Ensure the devices are properly connected to the network.
2. Check the device settings in the AlarmTek app.
3. Restart the devices and the control panel.
4. If the problem continues, contact technical support.

To add a new camera:

1. Open the AlarmTek app and log in.
2. Navigate to the “Cameras” section.
3. Select “Add Camera” and follow the on-screen instructions to pair the camera.
4. Adjust the camera settings as needed.

If your cameras are not recording or showing live feed:

1. Check the power supply and ensure the cameras are plugged in.
2. Verify the internet connection.
3. Restart the cameras and the control panel.
4. Ensure the cameras are properly configured in the AlarmTek app.
5. If the issue persists, contact technical support

To adjust the motion sensitivity:

1. Open the AlarmTek app and log in.
2. Navigate to the “Cameras” section.
3. Select the camera you want to adjust.
4. Go to “Settings” and find the “Motion Sensitivity” option.
5. Adjust the sensitivity level as needed.

1. Check the internet connection.
2. Reboot the camera.
3. Ensure that the camera is properly connected to the network.

If the AlarmTek mobile app is not working, try the following steps:

1. Ensure your mobile device is connected to the internet.
2. Restart the mobile app.
3. Check for any available updates for the app and install them.
4. Clear the app cache and data from your device settings.
5. If the issue persists, uninstall and reinstall the app

If you are having trouble enrolling cameras on the AlarmTek app:

1. Ensure the camera is powered on and connected to the network.
2. Use the Alula app to enroll the camera if the AlarmTek app is not working.
3. Verify that the camera model is compatible with the app.
4. If the issue persists, contact technical support for further assistance.

If the app is not showing the correct status of your security system:

1. Ensure your mobile device is connected to the internet.
2. Refresh the app by pulling down on the screen.
3. Restart the app and log in again.
4. If the issue persists, contact technical support.

If your system is not connecting to the internet, try the following steps:

1. Check the router and ensure it is powered on and connected to the internet.
2. Verify that the network cables are securely connected.
3. Restart the router and the control panel.
4. Ensure that the Wi-Fi settings on the control panel are correctly configured.
5. If the issue persists, contact technical support.

If your cameras are disconnecting from Wi-Fi:

1. Ensure the cameras are within range of the Wi-Fi router.
2. Check for any obstructions or interference that may affect the Wi-Fi signal.
3. Restart the cameras and the router.
4. Verify the Wi-Fi settings on the cameras and ensure they are correctly configured.
5. If the issue persists, contact technical support.

If your automation devices are not connecting to the network:

1. Ensure the devices are within range of the Wi-Fi router.
2. Check for any obstructions or interference that may affect the Wi-Fi signal.
3. Restart the devices and the router.
4. Verify the network settings on the devices and ensure they are correctly configured.
5. If the issue persists, contact technical support.

If your security system's battery is low:

1. Check the battery status in the AlarmTek app.
2. Replace the battery with a new one of the same type.
3. Ensure the battery is properly installed and securely connected.
4. If the issue persists, contact technical support.

To replace the battery in your automation devices:

1. Locate the battery compartment on the device.
2. Open the compartment and remove the old battery.
3. Insert a new battery of the same type.
4. Close the battery compartment and ensure it is securely fastened.
5. Check the device status in the AlarmTek app to confirm the battery replacement.

If your camera's battery is not charging:

1. Ensure the camera is properly connected to the power source.
2. Check the charging cable and adapter for any damage.
3. Try using a different charging cable and adapter.
4. If the issue persists, contact technical support.

If your security system's alarm is not sounding:

1. Check the volume settings on the control panel.
2. Ensure the alarm is enabled in the system settings.
3. Test the alarm by triggering it manually.
4. If the issue persists, contact technical support.

If you are experiencing issues with the sound quality of your cameras:

1. Ensure the cameras are properly connected to the network.
2. Check the microphone settings in the AlarmTek app.
3. Clean the microphone on the cameras to remove any dust or debris.
4. If the issue persists, contact technical support.

If your automation devices are not producing sound:

1. Check the volume settings on the devices.
2. Ensure the sound is enabled in the device settings.
3. Restart the devices and the control panel.
4. If the issue persists, contact technical support.

To calibrate the sensors on your AlarmTek system:

1. Open the AlarmTek app and log in.
2. Navigate to the “Sensors” section.
3. Select the sensor you want to calibrate.
4. Follow the on-screen instructions to complete the calibration process.

If your sensors are not calibrating correctly:

1. Ensure the sensors are properly installed and securely connected.
2. Check for any obstructions or interference that may affect the sensors.
3. Restart the control panel and the sensors.
4. If the issue persists, contact technical support.

To adjust the sensitivity of your sensors:

1. Open the AlarmTek app and log in.
2. Navigate to the “Sensors” section.
3. Select the sensor you want to adjust.
4. Go to “Settings” and find the “Sensitivity” option.
5. Adjust the sensitivity level as needed.

If your system is not communicating with the monitoring station:

1. Check the internet connection and ensure it is stable.
2. Restart the control panel and the router.
3. Contact technical support to verify if there are any outages or issues with the monitoring station.

To resolve issues with false alarms:

1. Check the placement of sensors and ensure they are not obstructed.
2. Verify the sensor settings in the AlarmTek app.
3. Clean the sensors to remove any dust or debris.
4. If false alarms continue, contact technical support for further assistance.

If your touchpad goes blank:

1. Check the power supply and ensure it is plugged in.
2. Restart the touchpad by turning it off and on again.
3. If the issue persists, contact technical support.

1. Close the Alula app completely.
2. Reopen the app and check if the issue is resolved.
3. If not, log out of the app and log back in.
4. If the problem persists, uninstall the app and reinstall it.

1. Check if the panel has power and is connected to the internet.
2. If it is, try rebooting the panel.
3. Unplug the power source.
4. IDisconnect the battery.
5. Reconnect the power source and battery.

1. Alula security equipment has a five-year manufacturer’s warranty.
2. Cameras have a two-year warranty from the installation date.
3. Automation devices have a one-year manufacturer warranty.

1. The warranty covers hardware replacement for defective equipment.
2. It does not cover physical damage or end-of-life devices.

1. Carbon monoxide sensors have a lifespan of five years.
2. Smoke detectors last for ten years.
3. After these periods, the sensors must be replaced as they are not covered under warranty.

1. Download the app from the iOS App Store or Google Play Store.
2. Open the app and enter the username and password provided by your security professional.

1. Open the app and go to the home screen.
2. Select the arming mode (Stay or Away).
3. To disarm, simply select the disarm option.

1. Go to the settings in the app.
2. Click on notifications.
3. Ensure that the notification options are turned on.

1. The monitoring station receives signals from your security system.
2. Call the monitoring station if there are issues related to alarms or monitoring.